Delivery Options Overview

We carefully prepare and pack every Sea Buckthorns order before it leaves us.Whether you're ordering our Sea Buckthorn Powder or one of our future products, we aim to make the experience simple — from placing your order to receiving it at your doorstep.We currently deliver across Pakistan.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Delivered to Your Door

Returns & Exchanges

We Care About Getting Your Order Right

Because our products are food products, we take hygiene, safety, and product integrity seriously.

For this reason, we generally do not accept returns or exchanges simply because a customer has changed their mind after receiving an opened product.

However, if your order arrives damaged, incorrect, or with an issue that occurred during delivery, please contact us as soon as possible.

Received a Damaged or Incorrect Product?

Please contact us within [24/48 hours] of receiving your order.

To help us resolve the issue quickly, please send:

  • Your order number
  • A clear description of the issue
  • Photos of the product and packaging
  • Any relevant delivery or courier information

Our team will review the issue and, where appropriate, arrange a replacement or another suitable resolution.

Important Return Conditions

For a return or replacement to be considered:

  • The product must be reported within the specified time period.
  • The product and packaging should be retained until the issue has been reviewed.
  • Photos or other evidence may be requested.
  • Products that have been opened or used may not be eligible for return unless the product itself is defective, damaged, or incorrect.

We review each case individually to make sure genuine problems are resolved fairly.

FAQs

How long will my order take to arrive?

Most orders are expected to arrive within [2–5 working days] after confirmation. Delivery times may vary depending on your location and courier service.

Do you deliver all across Pakistan?

Yes. We aim to deliver Sea Buckthorns products across Pakistan, including major cities and many remote areas.

 

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible locations.

How can I track my order?

Once your order has been dispatched, we will provide tracking information where available through our courier partner.

Can I change my delivery address after placing an order?

If your order has not yet been dispatched, contact us as soon as possible and we will try to update your delivery information.

Once an order has been handed to the courier, changing the delivery address may not always be possible.

What if I receive the wrong product?

Please contact us as soon as possible with your order number and photographs of the product you received. We will review the issue and arrange an appropriate solution.

What if my package arrives damaged?

Please take photographs of the package and product and contact us as soon as possible after delivery. We will review the situation and help resolve it.

Can I return an opened Sea Buckthorn product?

Because our products are food products, opened products are generally not eligible for return unless there is a product quality issue, damage, or an incorrect item was sent.

What happens if I am not available when the courier arrives?

The courier may attempt to contact you or make another delivery attempt depending on their policy. Please make sure your phone number and delivery address are correct when placing your order.

Can I cancel my order?

If you need to cancel your order, contact us as soon as possible. We can only cancel an order before it has been dispatched.